SHIPPING & RETURNS
SHIPPING POLICY
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $25 flat rate shipping to [USA and CANADA].
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Local delivery
Free local delivery is available for orders over $200 within Kampala, Uganda. For orders under $200, we charge $10 for local delivery.
Deliveries are made from [0900 - 1700] on [Monday - Friday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
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You can skip the shipping fees with free local pickup at [Yusuf Lule Road, Plot 5]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [0900 - 1700] on [Monday - Friday]. Please have your order confirmation email with you when you come.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at karpolax@gmail.com with your name and order number, and we will look into it for you.
RETURN & EXCHANGE POLICY
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at karpolax@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at karpolax@gmail.com.